Refund & Cancellation — Summary
The programme and regional terms provided before enrolment govern cancellations and refunds. Mandatory consumer rights remain unaffected.
Refund review
The review process is Request → Eligibility Review → Written Decision → Refund if Eligible. Available programme records are used when reviewing a request.
Cancellation and pauses
Cancellation and pause treatment may differ depending on whether onboarding has begun, work has already been delivered, a temporary pause is agreed, or the programme has been abandoned. Applicable terms are provided before enrolment.